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Shipping Policy

Effective Date: 13 April 2026

Thank you for shopping with Suzette Soll Designs. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 2–5 business days, unless otherwise stated.

 

Please note:

  • Orders are not processed on weekends or public holidays

  • Custom or made-to-order items may require additional processing time

 

Once your order has been processed, you will receive a confirmation notification.

2. Shipping Methods and Delivery Times

We deliver across South Africa using trusted courier services.

 

Estimated delivery times:

  • Main centres: 2–5 business days

  • Outlying areas: 3–7 business days

 

Delivery times are estimates and may vary depending on your location and courier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

 

From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.

4. Digital Products

For digital downloads:

  • No physical shipping is required

  • Files will be delivered via email or download link after payment confirmation

 

Please ensure your email address is correct when placing your order.

5. Order Tracking

Where available, a tracking number will be provided once your order has been shipped.

 

You can use this to monitor your delivery progress.

6. Delivery Issues

Please ensure that your delivery details are accurate when placing your order.

 

We are not responsible for:

  • Delays caused by incorrect address details

  • Failed delivery attempts due to unavailability

 

If your order is returned to us, additional shipping fees may apply for re-delivery.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

 

Include:

  • Your order number

  • Photos of the item and packaging

 

We will assist you as quickly as possible.

8. Contact Us

For any shipping-related queries, please contact us:

 

Suzette Soll Designs:
- ssolloddesigns9@gmail.com
- +27 72 952 5020

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